Terms and Conditions

These are Règne Vienne’s website terms and conditions that tells you important information about the legal terms and conditions on which we sell certain goods on our Website (“Products”) to you.

  1. Information about us

We operate the website https://www.regnevienne.com. We are Règne Vienne, Registered in England and Wales as Regne Vienne Ltd.

Company Number: 11302780.

Registered Address: Kemp House, 152-160 City Road, London, England, EC1V 2NX

  1. About these Terms

These Terms (together with our Privacy Statement regarding personal information provided by you, and terms and conditions for use of Website) will apply to any contract between us for the sale of Products, available on our Website (“Products”) to you (“Contract”).

By using this Website and/or placing an order, you agree to be bound by these Terms.  You will be asked to read and agree to these Terms before placing an order for Products from our Website. Please click on the “I Accept” button at the end of these Terms if you accept them.  If you do not agree with these Terms, you will not be able to make a purchase on any Products from our Website. Before placing an order, if you have any queries relating to these Terms, please click here to email our customer services team.

We may change these Terms from time to time without notifying the public, for instance, to comply with changes in the law, or to take account of new ordering or payment processes. Changes will only apply to any subsequent orders you make on the Website. Every time you wish to order Products, please acknowledge these Terms in order to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, is only in the English language. In our dealings with you, we work on the assumption that all sales are to private consumers, you are at least 18 years old and are legally capable of entering in to binding contracts.

YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE SECTIONS CONCERNING LIABILITY TO YOU (PARAGRAPH 10) AND YOUR LEGAL RIGHT TO CANCEL (PARAGRAPH 7).

  1. Product Information

We have made every effort to display as accurately as possible, the colours of Products that appear on the Website.  However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the Product you will receive.
All sizes and measurements are approximate; however, we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification here. Prices, offers and Products are subject to availability and may change at any time prior to receipt of your Dispatch Confirmation being received.

THE PLACING OF A PRODUCT ON OUR WEBSITE IS AN INVITATION TO ACCEPT OFFERS FOR PRODUCTS AND IS NOT AN OFFER TO SELL AT THE LISTED PRICE NOR IS IT BINDING ON US. WE ARE UNDER NO OBLIGATION TO ACCEPT YOUR OFFER.

  1. Placing an Order with us

Once an order has been placed with us, a confirmation email (“Order Confirmation”) will be sent to confirm that we are processing your order. As soon as the Order Confirmation has been sent, changes to the delivery address provided will not be possible. An email titled (“Dispatch Confirmation”) will be sent when your order has been dispatched. When the Dispatch Confirmation e-mail from us is sent, this completes the contract between us. The contract between us will only be formed when we send you the Dispatch Confirmation. An email and a refund will be issued (including any relevant delivery charges paid if the order only contained that item), if we are unable to, for any reason, provide you with an item on your order. We will not dispatch the Product to you if an ordered Product is listed with an Incorrect price due to an error on our part, we will notify you of the error and refund you for the price of the Product (and the delivery charge if the order only contained that item).

Please note: The buyer of Products shipped outside the European Union may incur extra costs such as: import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt.  Please note that we have no control over these charges and we cannot predict their amount. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

  1. Delivery

Unless there is an Event Outside of our Control (as defined in Section 11), then the estimated delivery time of the order can be found on the Dispatch Confirmation. In the event that dispatch needs to be delayed due to an Event Outside of our Control, we will contact you using the e-mail address you provide to us. If the Products you have purchased are delivered outside of the estimated delivery period highlighted in your Dispatch Confirmation, you will be entitled to void the contract.  In such cases, you are entitled to return the Product(s) which have been delivered late and receive a full refund, including standard delivery charges you incur.

  1. Payment

The price of the Product(s) is as set out on the Website. The total price payable by you for the selected Product(s) selected will be located on the order summary. We accept Visa, MasterCard, American Express and PayPal. Your card will be charged when you place your order.

ACCEPTANCE BY US OF ANY PAYMENT MADE BY YOU IN CONNECTION WITH ANY PRODUCTS DOES NOT CONSTITUTE OUR ACCEPTANCE OF YOUR ORDER AND A LEGALLY BINDING CONTRACT IS NOT FORMED UNTIL YOU RECEIVE OUR DISPATCH CONFIRMATION E-MAIL AND WE WILL NOT BE OBLIGED TO SUPPLY PRODUCTS TO YOU UNTIL THEN.

  1. Your legal right to cancel

Within 14 days you have a legal right to cancel your Contract with us without giving any reason.  The cancellation period expires after 14 days from the day on which the purchased Products come into your physical possession, or a third party other than the carrier and indicated by you acquires, physical possession of the purchased Products. In the event that you have ordered multiple products that are scheduled to be delivered on different days, the cancellation period will end 14 days after the last item purchased is in your physical possession, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your rights to cancel, a clear statement (e.g. letter, email or on the telephone) need to be sent, informing us of your decision to cancel this Contract.  Please note that using the returns label provided to return a product to us, within the 14-day period, will be noted as a clear statement of your decision to cancel this Contract. To avoidance any confusion, you are entitled to exercise your right to cancel under this paragraph in relation to individual Product(s), notwithstanding that your order may have included multiple Products.

To ensure that your request to cancel is handled as quickly as possible, we would advise that you write to us at Customer Services quoting your order number and problem.
The Dispatch Confirmation will entail details of your legal right to cancel and an explanation of how to exercise it.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation

When the agreement is successfully cancelled, any money you have paid (including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us)) will be repaid to you, providing the reason for returning the item is our fault e.g. sent late, damaged on delivery etc. We may make a deduction from the reimbursement for loss in value of any purchased Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the purchased goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the purchased goods you have received. We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we receive back from you any purchased Products supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the purchased goods
  • If there were no purchased goods supplied, 14 days after the day on which we are informed about your decision to cancel this agreement.

All refunds will be made using the original payment method.  Please note that it can take between 5 and 10 working days for the funds to show back in your account and that this time is dictated by your bank and is completely out of our control. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise, and in any event, you will not incur any fees as a result of the reimbursement. When returning the Products to us, you must send back the Product(s) to us by following the process set out in our returns procedure, which can be found in section 8 without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation of this agreement to us. All products must be returned in their original boxes and packaging including the items’ original tags. The deadline is met if you send back the purchased Products to us before the period of 14 days has expired.  If we do not receive the order back, then no refund will be issued.  We suggest that you obtain proof of postage in relation to any such returns.

  1. Faulty or mis-described Products

In addition to your legal right to cancel without reason as set out in Section 7 above, we are under a legal obligation to ensure that we supply Products which are in conformity with the terms of the Contract between us. If we have made a mistake, or you receive Products that are faulty, mis-described, damaged or unfit for purpose, please return them to us by post following the returns procedure.

When returning Products which you believe to be faulty, mis-described, damaged or unfit for purpose to us via post, the Products will be examined by our team at Regne Vienne Ltd to determine any such fault. All items should be returned in their original box/ packaging, including the items’ original tags. If the Product is found to be faulty, mis-described, damaged or unfit for purpose, we will refund you in full for the price of the Product, including standard postage charges incurred in the delivery process. We recommend that you obtain proof of posting for any returns. Please note, if you return any product as faulty and on inspection we deem the item(s) to not be faulty, or to be damaged by the customer, you may be charged for the postage costs for the item(s) to be returned to you the same, the cost of the return to you will not exceed £3.95 unless you opt for an express delivery option.

  1. Refunds

Refunds will be made in accordance with either paragraph 5, 7 or paragraph 8 above, depending on the reason why you are returning the Product(s). All refunds will be made using the original payment method.  Please note that it can take between 5 and 10 working days for the funds to show back in your account and that this time is dictated by your bank and is completely out of our control.

  1. Our Liability to You

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract. We only supply the Products for domestic and private use.  You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective Products under the Consumer Protection Act 1987.
  1. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  1. Other important terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. The Contract is between you and us.  No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these Terms operates separately.  If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.  If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. These Terms are governed by English and Welsh law. This means a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English and Welsh law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

  1. Complaints Procedure

In the event that we fail to meet our high standards of customer service, please do not hesitate to contact us. Please put your complaint in writing and send it to us by email to customercare@regnevienne.com. We aim to provide an initial response to a complaint by email within 24 hours (Monday to Friday 9am to 5.30pm).

  1. Voucher Codes / Student Discount

Voucher Codes and Student Discount cannot be used in conjunction with any other offers, purchases of Gift Cards and selected products.

  1. Prohibitions

You must not misuse this Website. You are permitted from committing or encouraging any criminal offences; hacking into any part of the Service; corruption of data; cause discontent to other users; breach upon the rights of any other individuals’ ownership rights. Infringing this provision will create a criminal offence under the Computer Misuse Act 1990. RÈGNE VIENNE will therefore report such activities to the applicable law enforcement authorities and reveal your identity to the authorities.

Service provider will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that could infect your computer equipment, programs, data or other material/s due to your use of RÈGNE VIENNE website and/or app. This also applies to downloading of any material posted on the platform, or on any site linked to it.

  1. Wavier 

If these conditions are breached and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  1. Termination

Committed any serious breach, or repeated or continued a material breach; or

Been negligent and incompetent in the performance of your duties.

Been guilty of conduct (including outside the workplace and online) which has brought or may bring yourself or the Client into disrepute, or which is materially adverse to the interests of the Client or which has irreparably damaged the working relationship between you and the Client; or

Been convicted, firstly, of a criminal offence, other than a road traffic offence for which you are not sentenced to a term of imprisonment whether immediate or suspended or, secondly, of an offence under any statutory enactment or regulation relating to insider dealing.

  1. Confidential Information

You will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information, except as authorised by the Client or as required by law. The obligations of confidentiality will apply during the term of this Agreement and will survive indefinitely upon termination of this agreement.

  1. Jurisdiction

The parties submit all its disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of England and Wales.